Scheduler
Core
Plan and schedule Planned Preventative Maintenance (PPM) visits, manage field service engineers' diaries, and coordinate specialist equipment or subcontractors.
Role type
Operations Scheduler (Field Service)
Builds
Field service maintenance schedules and engineer work allocation
Domain
Security services / Facility maintenance
Required skills
scheduling, call centre experience, customer service, Microsoft Office proficiency, multi-system usage, priority assessment, SLA management, complaint resolution, administrative coordination
Preferred skills
relationship building, problem-solving, attention to detail, organizational skills
Responsibilities
Plan and schedule PPM visits, manage field service engineers' diaries, allocate work based on business targets, coordinate specialist equipment or subcontractors, assess priority and engineer skillset for scheduling, log and track customer complaints, perform additional administrative tasks
Seniority
Individual Contributor