Operational Excellence Lead
Core
Lead enterprise-wide operational transformation, shaping strategic plans to improve customer experiences and business performance.
Role type
Senior Operational Excellence Lead (Strategy & Transformation)
Builds
Enterprise transformation programmes, Lean projects, automation/AI-enabled solutions, and optimized operating models.
Domain
Business Transformation / Operational Excellence / Continuous Improvement
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Lean Six Sigma Black Belt, strategic thinking, cross-functional programme leadership, stakeholder influence, storytelling, process mining, workflow optimization, governance establishment
Preferred skills
Experience in matrix organizations, data-driven decision making, digital improvement opportunities
Technologies
process mining, AI-enabled solutions, automation tools
Responsibilities
Lead transformation roadmaps aligned with strategic priorities; identify improvement opportunities using operational data and financial analysis; deliver complex Lean projects from diagnosis to benefits realization; build business cases and secure senior sponsorship; establish governance and process ownership; act as an internal consultant for complex challenges.
Seniority
Senior, hands-on IC with strategic influence