დისტანციური მომსახურების მენეჯერი
Core
Answer incoming calls and provide high-quality service to customers via telephone to resolve their issues efficiently.
Role type
Customer Service Manager (Call Center)
Builds
Customer support interactions for a banking institution
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
telephone communication, active listening, problem-solving, goal achievement
Preferred skills
adaptability to remote work, readiness to learn AI tools and modern technologies
Responsibilities
Answer incoming calls, determine customer needs, listen and analyze inquiries, assist in resolving issues, participate in individual and team goal achievement
Seniority
Individual Contributor
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