Principal Platform Architect
Core
Trusted advisor for enterprise platform strategy and governance, defining standards and guiding technical decisions to ensure ServiceNow remains healthy, scalable, and aligned to customer goals.
Role type
Principal Platform Architect (Strategy & Governance)
Builds
Enterprise platform operating models, governance frameworks, and reusable architecture patterns for ServiceNow implementations.
Domain
Enterprise Software / IT Service Management (ServiceNow)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Enterprise architecture, solution strategy, program leadership, executive engagement, multi-workflow architecture, platform strategy, integration patterns, complex delivery governance, AI integration in work processes.
Preferred skills
ServiceNow Certified Master Architect (CMA), other architecture and governance framework certifications.
Technologies
ServiceNow platform, AI-powered tools, automation workflows.
Responsibilities
Define and maintain platform vision and strategy aligned to enterprise IT and business objectives; Establish platform health metrics and remediation strategies to manage technical debt; Define reusable architecture patterns, standards, and reference architectures; Provide architectural guidance to ensure designs align with platform standards; Partner with customer executives to ensure platform decisions support measurable business outcomes; Shape governance frameworks covering instance strategy, integrations, and data models.
Seniority
Principal, strategy & mentorship
