Customer (Supplier) Support Associate - Spanish & Portuguese
Core
Support the Supplier Support team in obtaining compliance declarations and information from non-responsive suppliers in client supply chains.
Role type
Senior IC customer support associate (compliance/supply chain)
Builds
Compliance data and supplier responses for client supply chains
Domain
Supply chain compliance and regulatory intelligence
Deliverable
client delivery
Required skills
Multi-channel communication, supplier relationship management, compliance data validation, regulatory knowledge, time management, MS Office/Google Apps proficiency
Preferred skills
Spanish and Portuguese language proficiency, peer mentoring, webinar hosting
Technologies
MS Office Suite, Google Applications
Responsibilities
Communicate with suppliers via email, phone, and conference calls to gather compliance information; Handle inbound supplier calls to troubleshoot compliance requests; Engage unresponsive suppliers through outbound calls and education; Validate quality assurance for compliance data; Act as a peer mentor to support agents; Stay updated on new regulations and product changes.
Seniority
Mid-level, hands-on IC
