Customer service representative
Core
Provide professional technical support and troubleshooting to customers, resolving issues efficiently and guiding them through solutions.
Role type
Customer service representative (technical support)
Deliverable
client delivery
Required skills
technical troubleshooting, problem-solving, clear communication, computer literacy, multitasking, shift flexibility
Responsibilities
Provide technical support and troubleshooting, resolve technical issues, guide customers through solutions, document customer interactions and reported issues, meet performance standards
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