Manager, Customer Service
Core
Lead and manage the Customer Service team supporting a fast-paced label manufacturing operation, ensuring accurate communication of customer requirements throughout the production process.
Role type
Manager, Customer Service
Builds
Pressure-sensitive label and packaging products
Domain
Manufacturing (Label Printing & Packaging)
Deliverable
production features
Required skills
Team leadership, workflow management, workload balancing, cross-functional liaison, order coordination, process improvement, employee training, scheduling optimization
Preferred skills
ERP system experience
Technologies
Microsoft Office, Google Platform, ERP systems
Responsibilities
Lead, coach, and develop Customer Service team members; manage day-to-day workflow, workload distribution, and staffing coverage; serve as liaison between Customer Service and Production, Sales, and other departments; support team in managing complex orders and resolving production challenges; provide on-the-job training and develop team technical knowledge of manufacturing capabilities; partner with leadership on staffing and organizational needs.
Seniority
Manager, supervisory level
