Staff Inbound Product Manager - ServiceNow University
Core
Define and execute product strategy for AI-native learning and credentialing experiences (ServiceNow University), translating learner needs into scalable technical capabilities.
Role type
Staff Technical Product Manager (AI/EdTech)
Builds
AI-driven simulation, real-time guidance, skills intelligence, intelligent pathways, and measurable learner capability features.
Domain
Enterprise Software / Artificial Intelligence / Education Technology
Deliverable
production ML models | product features
Required skills
Product strategy definition, AI integration (LLMs, agents, conversational systems), enterprise software architecture, cross-functional leadership, technical trade-off evaluation, reusable capability design, stakeholder alignment
Preferred skills
Experience with Lux platform, personalization, search, recommendations, contextual intelligence
Technologies
Lux, LLMs, AI agents, conversational systems, cloud platforms, APIs, distributed systems
Responsibilities
Define product roadmap for assigned technical capabilities, partner with PMs to translate needs into requirements, drive effective use of AI capabilities, lead product discovery for cross-area capabilities, define reusable integration patterns, manage dependencies across teams, define measurable outcomes, communicate direction to senior stakeholders
Seniority
Staff, hands-on IC with strategic scope
