Assistant Spa Manager - The Wickaninnish Inn
Core
Lead the Ancient Cedars Spa team to deliver personalized, high-end wellness services and maintain operational excellence in a luxury resort setting.
Role type
Assistant Spa Manager (hands-on leadership)
Builds
Guest wellness experiences, spa retail programs, and operational workflows for a luxury hotel spa.
Domain
Hospitality / Luxury Wellness
Deliverable
product features
Required skills
Spa operations management, team leadership, budgeting and cost control, HR administration, inventory management, conflict resolution, shift scheduling, retail sales oversight, financial statement analysis
Preferred skills
SpaSoft and Maestro systems proficiency, Microsoft Excel, massage therapy background
Responsibilities
Oversee daily spa operations and ensure compliance with luxury service standards; manage team scheduling, training, and performance reviews; control departmental budget and inventory; handle guest inquiries and complaints; maintain facility cleanliness and equipment; support new software implementation and SOP creation; cover treatments and reception duties as needed.
Seniority
Mid-level management, hands-on operational leadership