Spa Manager - The Wickaninnish Inn
Core
Manage the daily operations of a luxury spa, ensuring high standards of guest service, team leadership, and financial performance.
Role type
Senior Spa Manager
Builds
A world-class spa experience for guests at a Relais & Châteaux property
Domain
Hospitality / Luxury Wellness
Deliverable
client delivery
Required skills
Guest service management, team leadership, HR administration, budgeting and cost management, operational oversight, retail program management, shift work flexibility
Preferred skills
Prior massage or spa practitioner experience, familiarity with specific spa product lines (Comfort Zone, Sea Flora, Jane Iredale, etc.), proficiency with Spa Soft and Maestro software
Responsibilities
Lead the spa team and manage HR tasks including hiring, scheduling, and performance reviews; oversee cleanliness, safety, and physical condition of the facility; manage the annual budget and monitor retail sales; handle guest concerns and provide immediate assistance; work at the reception desk and cover treatments as needed
Seniority
Senior, hands-on manager
