Senior Services Learning Trainer
Core
Design and develop technical training content (videos, eLearning, instructor-led) for Intuitive's robotic surgery platforms (da Vinci, Ion) and provide internal/external customer support to help customers launch and sustain robotic surgery programs.
Role type
Senior Services Learning Trainer (Technical Training & Customer Support)
Builds
Technical product videos, online learning modules, instructor-led curricula, and training programs for Intuitive Services platforms.
Domain
Medical Device / Robotic Surgery / Technical Training
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Course facilitation, technical training development, process improvement, documentation creation (SOPs), training needs analysis, stakeholder management, project management, adult learning methodologies, regulatory compliance knowledge, SAP/SFDC/ERP system usage, multimedia collaboration, physical mobility and lifting.
Preferred skills
Med device industry experience, da Vinci product knowledge, Ion product knowledge, OR protocol knowledge, software application knowledge, technical background.
Technologies
da Vinci surgical system, Ion platform, SAP, SFDC, ERP systems, Learning Management Systems (LMS), eLearning authoring tools.
Responsibilities
Facilitate training courses, develop technical training curricula (video, virtual, blended), maintain critical documentation and SOPs, conduct training needs analysis with SMEs, support da Vinci and Ion activities, mentor new hires, collaborate with multimedia teams, communicate project status to stakeholders.
Seniority
Senior, hands-on IC with cross-functional collaboration and mentorship.
