SAP & ServiceNow AI Automation Intern
Core
Intern will own specific deliverables to transform IT support operations by integrating AI and chatbot features into SAP support processes.
Role type
Project-based AI Automation Intern
Builds
Self-service support options and AI-driven chatbot workflows for IT support
Domain
Enterprise IT Support / SAP / ServiceNow
Deliverable
production ML models | product features
Required skills
AI tools, prompt engineering, data analysis, ServiceNow platform, ITIL ticket lifecycles, SAP business processes
Preferred skills
Machine learning basics, knowledge article authoring
Technologies
ServiceNow, Compucom, SAP
Responsibilities
Design and deploy conversational workflows in ServiceNow, analyze historical ServiceNow logs for SAP issues, assist in linking SAP data streams with AI capabilities, author knowledge articles for chatbots, audit and recommend enhancements to ServiceNow dashboards
Seniority
Intern