Lead Guest Services Team Member
Core
Lead a shift of cashiers to process merchandise and fuel transactions, manage team schedules, and ensure guest service quality at a travel center.
Role type
Lead Guest Services Team Member
Builds
Cash and fuel transactions, guest service experience
Domain
Retail / Fueling
Deliverable
product features
Required skills
Cash handling, shift leadership, conflict resolution, compliance adherence, inventory management, customer service
Preferred skills
Suggested selling techniques, team coordination
Responsibilities
Lead a shift of one-to-two cashiers, complete end-of-shift reports, follow guidelines for restricted merchandise, maintain work area cleanliness, handle guest complaints, determine break schedules, assist with travel center functions like cleaning and stocking
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