Duty Manager
Core
Lead hotel operations during assigned shifts, ensuring seamless service delivery, safety, and security while representing management with professionalism.
Role type
Shift-based Duty Manager (Hospitality)
Builds
Guest experiences, operational compliance, and safety protocols for hotel guests and staff
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Shift supervision, guest relations, conflict resolution, emergency response, PMS proficiency, VIP management, incident reporting, cross-departmental coordination
Preferred skills
Luxury hospitality experience, health and safety regulations knowledge, budget management, loyalty program familiarity
Technologies
OPERA, PMS
Responsibilities
Oversee all hotel operations during shifts, serve as primary point of contact for guest concerns, ensure safety and security of guests and staff, supervise front office operations, manage VIP arrivals and departures, maintain duty reports, monitor and promote hotel amenities, respond to guest feedback and reviews, collaborate with departments for service quality, implement health and safety procedures, participate in staff training and quality projects
Seniority
Mid-level, hands-on IC