Operational Excellence Program Manager, Customer
Core
Execute large-scale operational excellence programs to optimize service delivery, cost efficiency, and customer/rider/vendor experience across 17 markets in APAC, Europe, and Turkey.
Role type
Senior IC program manager (operations excellence)
Builds
Scalable service delivery models and operational best practices across global markets
Domain
Food delivery / Logistics / Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program management, operations optimization, cross-functional team leadership, change management, data analysis, stakeholder influence, risk management, KPI tracking, SQL, Excel, Python, Tableau, Power BI
Preferred skills
Global/multi-market experience, familiarity with Delivery Hero regions
Technologies
SQL, Excel, Python, Tableau, Power BI
Responsibilities
Lead high-impact programs driving operational efficiency and experience; Develop program goals and success criteria; Collaborate with cross-functional teams to manage timelines and resources; Track program performance using data-driven metrics; Influence senior stakeholders to drive consensus; Benchmark practices across regions to scale best practices
Seniority
Senior, hands-on IC