Senior Manager, Performance Management
Core
Architecting and executing the Shared Service Centre's performance governance framework, championing KPI tracking, and delivering reporting/analytics to drive visibility on service delivery and financial outcomes.
Role type
Senior Manager, Performance Management (Finance Business Services)
Builds
Performance governance frameworks, KPI/SLA dashboards, and actionable insights for senior stakeholders
Domain
Finance Operations / Shared Services / Performance Analytics
Deliverable
dashboards & analysis
Required skills
KPI/SLA framework design, data integrity management, ERP/BI tool proficiency, SQL/Python scripting, Google Apps (Sheets, GBQ), stakeholder partnership, continuous improvement strategy
Preferred skills
Experience in high-volume multi-country environments, AI/LLM fluency (Claude, N8N, Gemini, NotebookLM), SAP/Concur/Ariba knowledge
Technologies
Google Sheets, Google BigQuery, SQL, Python, Looker, Tableau, SAP, Concur, Ariba
Responsibilities
Design and standardize KPI/SLA frameworks across P2P, O2C, and R2R processes; Establish and maintain robust performance datasets as the single source of truth; Partner with Data Analytics teams to design and enhance dashboards; Drive continuous improvement by quantifying the impact of automation and process changes; Serve as the central point of truth for performance measurement within the SSC
Seniority
Senior Manager, hands-on IC with strategic mandate
