H&M Department Supervisor - The Farmes Market
Core
Support sales and profit goals by executing plans to deliver the best customer experience in the department and overall store.
Role type
Department Supervisor (Retail Operations)
Builds
Customer experience, visual merchandising, and operational routines for H&M stores
Domain
Retail / Fashion
Deliverable
product features
Required skills
Customer service, visual merchandising, team leadership, sales promotion, inventory management, operational compliance, data analysis, store opening/closing procedures
Responsibilities
Support total OMNI customer experience and visual/commercial curation; Represent the H&M brand positively during customer interactions; Identify commercial opportunities and work with the Department Manager; Ensure customer service and product promotion across all store areas; Follow up on team promotion of the Customer Loyalty App and sustainability initiatives; Ensure correct routines in fitting rooms and checkout; Handle admin routines for people and operations; Keep up-to-date with fashion trends and competitors; Retain and share knowledge with the store team; Collaborate with the Visual Merchandiser team; Secure a clean sales floor and back of house; Ensure high fashion quality and visual product presentation; Secure good stock levels and provide input on allocation; Manage the full garment cycle from delivery to presentation; Upkeep in-store OMNI Services and tech tools; Maintain price signs according to global and local strategies; Update and maintain BOH Areas; Responsible for opening and closing of the store daily