Sr. Manager, Service Strategy & Operations Analytics
Core
Own the North America Service Strategy & Operations analytics strategy, including multi-year vision, operating model, governance, and AI-enabled decision support to translate operational and financial insights into executive recommendations.
Role type
Senior Manager, Service Strategy & Operations Analytics
Builds
Scalable analytics capabilities, KPI architecture, enterprise reporting, and AI-driven decision support tools for senior leadership.
Domain
Service operations, business strategy, financial performance, and data analytics
Deliverable
production ML models | dashboards & analysis | research
Required skills
Strategic planning, operating model design, KPI architecture, data governance, stakeholder management, financial forecasting, AI transformation, team leadership, root cause analysis
Preferred skills
Predictive modeling, self-service analytics adoption, cross-functional influence, ambiguity navigation
Technologies
AI, predictive modeling, BI ecosystems, data management practices
Responsibilities
Define multi-year analytics roadmap and governance standards; build scalable data foundations and KPI frameworks; lead enterprise operational reporting and dashboarding; partner with Finance to align reporting with P&L outcomes; drive AI and automation transformation; coach and grow a high-performing analytics team
Seniority
Senior, hands-on IC with strategic leadership
