Manager, Passenger Accessibility - Aviation
Core
Oversees and advances the Airport's accessibility program ensuring compliance with the ADA and FAA guidance while driving inclusive design and innovation across the passenger journey.
Role type
Manager, Passenger Accessibility
Builds
Access PHL, Philadelphia International Airport's enterprise accessibility initiative
Domain
Aviation / Accessibility Compliance
Deliverable
product features
Required skills
ADA compliance, inclusive design, airport operations, accessibility assessment, complaint management, program development, stakeholder negotiation, data analysis, community engagement
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead the development and continuous improvement of Access PHL; Coordinate ADA and federal/state/local accessibility compliance; Evaluate end-to-end passenger journey for barriers; Partner with internal departments and external partners to embed accessibility; Manage programs for passengers with various disabilities; Serve as primary contact for accessibility grievances; Conduct accessibility self-assessments and corrective action planning; Monitor facilities and services for accessibility issues; Develop performance measures and reports; Research and benchmark best practices; Promote Access PHL through education and industry collaboration.
Seniority
Manager, strategic program leadership