Product Support -Lift Trucks - Remote
Core
Provide product support, technical training, and field troubleshooting for Konecranes lift trucks to dealers and customers across North America.
Role type
Senior field product support engineer (material handling equipment)
Builds
Lift truck service solutions and customer satisfaction
Domain
Industrial machinery / Material handling / Hydraulic and electrical systems
Deliverable
client delivery
Required skills
Technical background in hydraulic and electrical systems, engines, and transmissions, PC skills, ability to teach assembly and commissioning processes, field troubleshooting, travel planning
Preferred skills
Bilingual (English and Spanish), experience in machinery aftersales
Technologies
Hydraulic systems, electrical systems, engines, transmissions, spare parts manuals
Responsibilities
Teach assembly and commissioning processes, verify product specifications and quality, supervise and troubleshoot in the field and remotely, provide technical training to customers and dealers, visit customers to generate business opportunities, report non-conformities, support sales force with technical requirements, apply warranty policies, suggest service improvements, plan travel to customer sites