Customer Service Representative
Core
Directs customers to appropriate services within a workforce development office, manages job referrals, and updates client records.
Role type
Customer Service Representative (Workforce Development)
Builds
Integrated career centers and community workforce solutions
Domain
Workforce development and job placement
Deliverable
client delivery
Required skills
Customer service, MIS systems, job market knowledge, needs analysis, multitasking
Preferred skills
Tact, diplomacy, persistence, professional presentation
Responsibilities
Greet customers and suggest service routes, direct customers to appropriate resources, summarize office services, offer work applications, check and update client records in MIS, provide job search assistance and referrals, ensure entry materials are available
Seniority
Entry-level to Mid-level, hands-on IC
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