Sr Project Manager Partner Experience MX
Core
Sr Project Manager optimizing Partner Support Operations globally and improving the partner journey across support channels.
Role type
Senior IC project manager (operations & partner experience)
Builds
Scalable partner support processes and service flows for the Marketplace Experience (MX) platform.
Domain
Food delivery / Logistics / Marketplace operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Data analysis, stakeholder management, project execution, prioritization, problem-solving, process optimization, AI adoption
Preferred skills
Consulting background, experience in fast-paced environments, bias for action
Technologies
AI tools, HelpCenter platforms, data query tools
Responsibilities
Analyze service performance data to uncover operational inefficiencies; Lead end-to-end optimization projects to improve key metrics (satisfaction, churn, costs); Coordinate multiple stakeholders across Commercial, Operations, Legal, and Product; Develop and optimize Partner & Agent Experience processes; Drive rollout of scalable service solutions across markets.
Seniority
Senior, hands-on IC