Staff Software Engineer
Core
Design, build, and operate agentic AI capabilities for HR Service Delivery that interpret intent, reason over employee data, invoke tools, and execute actions across the employee lifecycle.
Role type
Staff Software Engineer (IC4) specializing in agentic AI and conversational systems
Builds
AI-native features for guided service selection, natural-language case creation, conversational case management, tiered resolution of payroll/benefits inquiries, and agent-driven execution of onboarding/transfer/offboarding events
Domain
Human Resources (HR) + Generative AI / Agentic Systems
Deliverable
production ML models | product features
Required skills
JavaScript/Node.js, React, API integration, automated testing, CI/CD, data modeling, query optimization, LLM prompting, NLU, agentic workflow design, automated evaluation of non-deterministic behavior, conversational UI design, AI coding agent supervision, security and safety monitoring
Preferred skills
Experience integrating AI into work processes, mentoring IC1-IC3 engineers, designing access-boundary enforcement for sensitive data
Technologies
JavaScript, Node.js, React, LLMs, NLU frameworks, CI/CD tools
Responsibilities
Design and ship features built around agentic behavior (intent interpretation, multi-step reasoning, tool invocation); Author and maintain agentic instructions (system prompts, guardrails, escalation paths) as versioned engineering artifacts; Build automated evaluation suites for non-deterministic behavior including golden datasets and model-as-judge scoring; Design conversational experiences across channels (portals, chat, voice) with context retention and handoff capabilities; Specify requirements for AI coding agents and review their output; Monitor production quality, safety, and reliability including hallucination rates and prompt injection defenses; Collaborate with product, design, and HR compliance partners to define success criteria and manage risk
Seniority
Staff, hands-on IC with mentorship responsibilities