Customer Logistics Expert
Core
Act as the first level of operational escalation and fixed point of contact for customer logistics-related matters (claims, order fulfillment, after-sales returns) for Bosch Power Tools' Country Sales Organization in DACH.
Role type
Senior Customer Logistics Expert (Supply Chain Operations)
Builds
Order fulfillment operations, customer logistics services, and supply chain performance for the DACH region.
Domain
Industrial Technology / Power Tools / Supply Chain Management
Deliverable
product features
Required skills
Supply chain operations, project management, ERP/SAP system knowledge, analytical skills, contract negotiation, KPI monitoring, logistics transformation, digitalization initiatives, system key-user management, tender support
Preferred skills
SAP S4/Hana expertise, Power-BI, Microsoft standards tools
Responsibilities
Act as first level of operational escalation for customer logistics matters; Steer order fulfillment operations with Sales and Warehouse teams; Prepare and participate in Customer Logistics Meetings; Ensure target achievement of Supply Chain KPIs (OTIF, Lead Time); Monitor and steer logistics KPIs and regional supply chain costs; Drive logistics improvement and digitalization initiatives; Assume role of SAP Key User for delivery-to-customer; Review and ensure correct application of logistics surcharge rules in customer contracts; Provide country-specific logistics requirements for regional warehouse and transport tender projects.
Seniority
Senior, hands-on IC
