Supervisor, Field Operations
Core
Manage field technicians to deliver residential and business communications services, including installation, maintenance, and network design.
Role type
Field Operations Supervisor
Builds
Residential and business fiber/copper network infrastructure and services
Domain
Telecommunications / Broadband Infrastructure
Deliverable
product features
Required skills
Team management, employee training and coaching, contractor relations, network installation and maintenance knowledge, splicing and construction process knowledge, deadline negotiation, union environment experience
Preferred skills
POTS and HSI installation/repair experience, 2+ years managing telecom technical teams
Technologies
Outlook, Excel, Word, legacy telecom systems
Responsibilities
Manage daily operations of outside and inside plant network services, serve as single point of contact for contractors, train and coach employees on safety and quality standards, lead technicians to meet attendance and performance standards, represent the company with customers and government agencies, collaborate with the union
Seniority
Mid-level Supervisor, hands-on management