Director, Customer Success- SA&I Sensory Product Development Team
Core
Director leading customer success and project delivery for complex sensory product development and innovation strategy projects.
Role type
Senior IC Director (Customer Success & Project Delivery)
Builds
Custom sensory research studies, innovation strategies, and product validation deliverables for client brands.
Domain
Consumer Insights / Sensory Research / Product Innovation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic client partnership, complex project scoping and execution, team coaching (4-6 people), analytical strategy definition, stakeholder management, custom research methodology design, process improvement, business acumen
Preferred skills
Sensory product testing experience, innovation strategy consulting
Technologies
Microsoft Dynamics, Decipher, BASES suite (SensoryLink, Studio, BOWTIE), Microsoft Office
Responsibilities
Drive client satisfaction through deliverables and scoping discussions, lead presentations to clients, coach and manage a team of analysts/managers, ensure project date and EOD hygiene, resolve complex project issues, identify opportunities for value-added analytics and thought leadership
Seniority
Director, hands-on leadership with team management