Quality Assurance Coordinator - Social Services
Core
Ensure social service programs comply with state regulations and meet quality standards by monitoring sites, investigating abuse/neglect, and analyzing service delivery data.
Role type
Quality Assurance Coordinator (Social Services)
Builds
Compliance reports, corrective action plans, and quality improvement initiatives for IDD support programs
Domain
Human Services / Intellectual and Developmental Disabilities (IDD)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Regulatory compliance knowledge, data analysis, site monitoring, corrective action planning, abuse/neglect investigation tracking, policy implementation
Preferred skills
Quality assurance experience, HIPAA knowledge, person-centered service provision expertise
Technologies
Electronic and paper-based systems
Responsibilities
Assess sites for quality assurance concerns, track abuse/neglect investigations, analyze data to inform management, provide in-the-moment staff training, monitor employee timecards and expenses, represent the state on national task forces
Seniority
Mid-level, hands-on IC
