L2 IT Technician Team Lead
Core
Lead and coordinate the L2 Technical Helpdesk team, resolving escalated incidents and managing IT infrastructure across multiple client contracts.
Role type
Senior IC IT Team Lead (Helpdesk/Infrastructure)
Builds
Reliable IT service delivery and operational solutions for multiple client contracts
Domain
IT Support / Network Infrastructure / Client Services
Deliverable
client delivery
Required skills
Team leadership, incident management, Windows client/server troubleshooting, networking (switches/routers/cabling), Active Directory, WAN/LAN connectivity, hardware procurement, process improvement
Preferred skills
Microsoft or other relevant technical certifications
Technologies
Windows 11, Windows Server 2016-2022, Active Directory, Microsoft applications, switches, routers
Responsibilities
Oversee L2 Helpdesk team performance and task assignment, troubleshoot escalated Windows and network issues, manage contract assets and hardware installations, monitor service levels and network infrastructure, provide training and conduct team reviews
Seniority
Senior, hands-on IC with team leadership