Customer Trainer
Core
Conduct technical training on the da Vinci surgical system for surgeons, first assistants, and OR staff across various specialties while supporting training research and program improvement.
Role type
Senior Customer Trainer (Medical Devices)
Builds
da Vinci surgical system training programs, eLearning curriculums, and training materials
Domain
Healthcare / Robotic Surgery
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
da Vinci system technology expertise, adult learning principles, training program development, project management, logistics management, equipment maintenance, stakeholder management
Preferred skills
clinical or operating room experience, medical device experience, knowledge of CRM/ERP systems (SFDC/SAP), database applications
Technologies
da Vinci system, SFDC, SAP, MS Office Suite
Responsibilities
Conduct da Vinci surgical system training programs, develop new training courses and eLearning content, manage training center logistics and inventory, troubleshoot and maintain da Vinci equipment, mentor new hires, collaborate with SMEs to capture learning content
Seniority
Mid-Senior, hands-on IC