Service Advisor - Jordan Ford
Core
Scheduling service appointments and selling additional service work to customers at a Ford dealership.
Role type
Service Advisor
Builds
Service repair orders and customer satisfaction
Domain
Automotive retail / After-sales service
Deliverable
client delivery
Required skills
Scheduling, cost estimation, customer communication, vehicle care advice, regulatory compliance, safety procedures
Preferred skills
ASE certification, sales experience, general vehicle mechanical knowledge
Responsibilities
Schedule service appointments, greet customers, provide cost estimates and promised times, monitor repair progress, test-drive vehicles, advise on vehicle maintenance, maintain customer satisfaction ratings
Seniority
Entry-level to Mid-level, hands-on IC
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