Operational Account Manager
Core
Operational Account Manager supporting the onboarding, socialisation, and continuous engagement of market parties with GB Energy Codes and regulatory arrangements.
Role type
Senior IC stakeholder engagement and account management specialist
Builds
Consumer-centric energy market codes and service arrangements
Domain
UK Energy Market Regulation / Compliance
Deliverable
client delivery
Required skills
stakeholder relationship management, change impact assessment, service level agreement (SLA) ownership, internal/external documentation drafting, data analysis for market trends, industry forum facilitation
Preferred skills
UK energy market experience, creative problem solving, continuous improvement leadership
Technologies
N/A
Responsibilities
Create and maintain close working relationships with diverse party types; Gather and share feedback to support continuous improvement; Work with Code service providers to onboard parties and meet SLAs; Support the Change Management team with developing enduring change solutions; Understand impact of changes and provide initial impact assessments; Support the service desk to resolve enquiries and tickets; Draft and present agenda items for industry forums; Drive efficiency by identifying opportunities for continuous improvement.
Seniority
Senior, hands-on IC
