Hotel Staff
Core
Front-of-house hospitality staff providing check-in, guest support, and service in a hotel and pub environment.
Role type
Front-of-house hospitality staff
Builds
Guest check-in, room assignments, and service experiences
Domain
Hospitality (Hotels & Pubs)
Deliverable
product features
Required skills
Customer service, check-in procedures, complaint handling, safety compliance, allergen control knowledge, spoken English
Preferred skills
Detail orientation, team collaboration, positive attitude, willingness to learn
Responsibilities
Greet customers and check them into hotel rooms, answer telephone enquiries, handle customer complaints, maintain front-of-house safety and cleanliness
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