Agent/Lead Agent - Order Management, Container Freight Station (CFS) Operations
Core
Manage warehouse operations at a Container Freight Station (CFS) to ensure timely and accurate execution of inbound and outbound activities for Order Management customers.
Role type
Operations Lead / Agent
Builds
CFS warehouse operations (receiving, put-away, picking, packing, loading) for logistics customers
Domain
Logistics / Supply Chain / Warehousing
Deliverable
product features
Required skills
CFS operations management, exception handling, KPI tracking, compliance auditing, stakeholder coordination, process improvement, data validation
Preferred skills
Order Management operations experience, English communication, Microsoft Office proficiency, analytical skills, problem-solving
Technologies
Microsoft Office
Responsibilities
Monitor and coordinate daily inbound/outbound activities; Identify and escalate shipping discrepancies (short/over/mis-ship); Validate 3PL warehouse service provider skills and SOP adherence; Act as on-site liaison between Order Management and warehouse teams; Track and validate KPIs (order accuracy, turnaround time); Ensure adherence to CTPAT standards and customs regulations; Identify operational gaps and implement corrective actions.
Seniority
Individual Contributor, operational execution level