Retail Customer Service
Core
Manage daily operations and customer service in a betting shop, ensuring compliance with safer gambling standards and driving repeat custom.
Role type
Retail Customer Service Manager
Builds
Betting shop operations and customer relationships
Domain
Sports betting and gaming retail
Deliverable
client delivery
Required skills
Cash handling, customer service, complaint resolution, shift management, safer gambling advocacy
Preferred skills
Previous customer-facing experience, confidence in person-to-person interaction
Responsibilities
Deliver outstanding customer service, urge safer gambling, take bets on sports and events, process transactions, handle complaints, maintain shop standards, open/close shop
Seniority
Entry-level to Junior Manager
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