Lounge Host - British Airways Lounges T5B
Core
Provide 5-star hospitality service, catering, and customer support in British Airways Lounges at Heathrow Airport.
Role type
Lounge Host (Hospitality/Catering)
Builds
Food and beverage service, lounge cleanliness, and customer experience for airline passengers.
Domain
Aviation / Airline Lounge / Hospitality
Deliverable
product features
Required skills
Customer service, food and beverage service, cleaning and sanitation, inventory management, complaint resolution, teamwork, attention to detail, multitasking, food safety compliance.
Preferred skills
Previous experience in café, hotel, or restaurant settings.
Responsibilities
Greet customers and create a welcoming atmosphere; take orders and serve food and beverages; handle customer complaints; maintain cleanliness and sanitize service areas; monitor and restock supplies; adhere to food safety and hygiene regulations.