Lead - Product Designer

Bengaluru, in💼 Full-time🗓 2026-09-14 → 2026-09-26

Core

Transform complex enterprise workflows into intuitive experiences for an Employee Experience platform by leading strategic design initiatives and mentoring a team.

Role type

Senior IC Product Designer (Lead)

Builds

Enterprise-grade Employee Experience (EX) and Customer Experience (CX) software

Domain

B2B SaaS, ITSM, Employee Experience

Deliverable

production ML models | product features

Required skills

User research, interaction design, visual design, design systems, generative AI design, conversational design, data-informed design, cross-functional collaboration, design metrics, Figma, Miro

Preferred skills

Conversational interfaces, AI-assisted workflows, ITSM platforms

Technologies

Figma, Miro

Responsibilities

Influence product strategy with engineering leadership, translate user research into product decisions, pioneer next-gen UX paradigms, execute full-stack design from research to pixel-perfect execution, articulate design rationale to stakeholders, measure UX effectiveness with metrics

Seniority

Senior, hands-on IC with leadership responsibilities

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About Freshworks

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.