Senior Support Engineer
Core
Drive efficiency, reliability, and scalability of IFS Cloud services while technically leading event, incident, case, and problem management.
Role type
Senior Support Engineer (Site Reliability focus)
Builds
IFS Cloud services availability, security, latency, performance, and operational processes
Domain
Enterprise software (IFS) + Cloud Operations (Azure/GCP/AWS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IFS product architecture knowledge, issue triage and resolution, knowledge management (KBAs/SOPs), cloud platform administration (Azure/GCP/AWS), containerization (Docker/AKS), Linux/Windows Server administration, database management (Oracle/SQL Server), ITIL/ServiceNow/Jira proficiency
Preferred skills
Mentoring junior engineers, training contributions, proactive customer communication
Technologies
Azure, GCP, AWS, Docker, AKS, Linux, Windows Server 2016, Oracle DB, MS SQL Server, ServiceNow, Jira Service Desk
Responsibilities
Independently resolve medium-complexity issues, triage and escalate issues to closure, communicate updates to customers and resolver groups, contribute to knowledge base and SOPs, participate in mentoring and training efforts
Seniority
Senior, hands-on IC with mentoring responsibilities