Gérant(e) de département
Core
Lead a passionate team to create exceptional in-store customer experiences and drive department performance in a retail fashion environment.
Role type
Department Manager (Retail)
Builds
In-store customer experiences and department sales performance
Domain
Retail / Fashion
Deliverable
product features
Required skills
Customer service excellence, Sales data analysis, Team leadership and motivation, Recruitment and onboarding, Talent development, Store operations management, Brand ambassadorship
Preferred skills
Analytical mindset, Team organization in dynamic environments
Technologies
Sales data tools
Responsibilities
Provide high-level customer service with expert style advice and product knowledge, Analyze sales data to maximize department performance, Lead and motivate a team of sales advisors to meet service and presentation standards, Support recruitment and ensure effective integration and training of new team members, Identify and develop future talent through development plans, Supervise daily store operations to ensure efficiency and brand standards, Act as a brand ambassador delivering the best possible client experience, Assume the role of store/concession manager when necessary to ensure leadership continuity
Seniority
Mid-level, hands-on IC