Bell Captain (Part-Time)
Core
Provide high-caliber hospitality service to hotel guests during arrival, departure, and throughout their stay, including luggage handling and information provision.
Role type
Part-time Bell Captain / Bellperson
Builds
Guest arrival/departure experience, luggage logistics, and front-desk support
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Luggage handling, guest relations, telephone inquiry management, ALICE system tracking, group baggage organization, sundry charge posting, gratuity distribution, fire alarm response, safety reporting, multi-tasking, prioritization, problem solving
Preferred skills
Delegation, command of English, professional appearance, ability to work weekends/evenings
Technologies
ALICE system, E-mail, Pass on sheets, Daily Function listing, Inter office correspondence, VIP list
Responsibilities
Greet guests and co-workers, arrange and track luggage, answer telephone inquiries, monitor ALICE system for guest calls, provide information on hotel facilities and local attractions, oversee Guest Service staff on a shift basis, handle group baggage, post sundry charges, distribute gratuity, record logbooks, review daily reports, assist in fire alarms, report suspicious behavior
Seniority
Entry-level, hands-on IC