Senior Customs Brokerage Agent
Core
Senior operational and technical resource managing import brokerage accounts, ensuring compliance, and mentoring team members.
Role type
Senior Customs Brokerage Agent (IC with mentoring)
Builds
Import brokerage operations and compliance workflows
Domain
International logistics and customs brokerage
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Import brokerage operations, customer account management, U.S. Customs and PGAs communication, compliance requirements, process improvement, SOP maintenance, financial activity resolution, troubleshooting complex transactions
Preferred skills
U.S. Customs Broker License, Certified Import Clearance Specialist (CICS) Certification, Dangerous Goods Certification, mentoring/training experience, direct CBP communication experience
Technologies
None stated
Responsibilities
Manage portfolio of import brokerage accounts, serve as primary point of contact for customers, support onboarding of new accounts, communicate with U.S. Customs and PGAs, act as liaison between Compliance and Operations, mentor and train Customer Service Representatives, partner with teams to drive process improvements, maintain and update SOPs and documentation, support resolution of debits and credits, troubleshoot complex brokerage transactions
Seniority
Senior, hands-on IC with mentoring