Associate Manager - Trust & Safety
Core
Oversee daily email operations, spam/phishing mitigation, and team management to ensure SLA, productivity, and quality targets are met.
Role type
Associate Manager - Trust & Safety (Mail Operations)
Builds
Operational dashboards, mitigation strategies, and process improvements
Domain
Email security, Trust & Safety, SOC operations
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
Email operations management, Team supervision, Splunk, SMTP/SPF/DKIM/DMARC protocols, Incident review, Root cause analysis, Stakeholder management
Preferred skills
Process optimization, Automation, 24x7 operational setup experience
Technologies
Splunk
Responsibilities
Oversee daily operations and meet SLA targets, Supervise and coach a team of agents, Monitor spam and phishing trends, Conduct incident reviews and root cause analysis, Build dashboards to track KPIs, Ensure adherence to email authentication standards
Seniority
Mid-level Manager, hands-on IC
