Retail Customer Service
Core
Frontline staff member in a betting shop delivering customer service, processing transactions, and promoting safer gambling.
Role type
Retail Customer Service Associate
Builds
Betting shop operations and customer transactions
Domain
Sports betting and gaming retail
Deliverable
client delivery
Required skills
Cash handling, customer service, problem-solving, empathy, target achievement, opening/closing procedures
Preferred skills
Sports passion, relationship building, self-motivation, calm under pressure
Responsibilities
Deliver customer service, urge safer gambling, take bets, process transactions, handle complaints, maintain shop standards, open/close shop
Seniority
Entry-level, individual contributor
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