Emergency Assistance / Case Manager Lead
Core
Oversees the Emergency Assistance application process, ensuring compliance with W-2 and Department of Children and Families (DCF) policies while providing technical and policy guidance to staff.
Role type
Senior IC case management program lead
Builds
Emergency Assistance program services for families in crisis
Domain
Social services / Public administration
Deliverable
client delivery
Required skills
Case management, Program leadership, Staff supervision, Policy compliance, Process improvement, Documentation management, Crisis case resolution, Training and mentoring, Data accuracy, Regulatory adherence
Preferred skills
CARES and WWP systems experience, Crisis intervention strategies, Community resource knowledge, Bilingual (Spanish or Hmong)
Responsibilities
Review and approve EA applications for accuracy and compliance; Serve as technical and policy lead for staff; Monitor program performance and processing times; Provide training and mentoring to case managers; Collaborate on process improvements; Maintain audit-ready records; Resolve escalated complex eligibility cases; Ensure regulatory confidentiality.
Seniority
Senior, hands-on IC with leadership duties