Lead Associate - Collections French Language- B2 certification mandatory - Experience Minimum 3 Years - Pune - Magarpatta - Night Shifts ( 05:30 PM - 02:30 AM )
Core
Managing accounts receivable and collecting outstanding balances from French-speaking customers via phone and email.
Role type
Senior collections associate (French language)
Builds
Cash flow recovery for clients in Banking, Financial Services, Healthcare, Insurance, Shipping, Logistics, and Travel/Hospitality.
Domain
Financial Services / Collections
Deliverable
client delivery
Required skills
French fluency (B2 level), English fluency, collections experience, billing inquiry resolution, CRM system usage, negotiation, time management
Preferred skills
B2B or B2C collections experience, knowledge of billing systems, international customer interaction experience
Responsibilities
Contact French-speaking customers to collect payments, handle billing inquiries and payment arrangements, maintain interaction records, collaborate with internal departments to resolve disputes, meet monthly collection targets, ensure regulatory compliance
Seniority
Mid-level, hands-on IC