Verification Officer
Core
Process driving licence applications ensuring compliance with identity validation, document validation, and business rules while maintaining high customer service standards.
Role type
Administrative verification officer
Builds
Verified driving licence applications
Domain
Government services / Identity verification
Deliverable
client delivery
Required skills
Identity validation, document validation, Front Office Solution usage, data breach reporting, SOP adherence, customer service, computer proficiency, problem-solving
Preferred skills
Irish language, flexibility for travel, Saturday availability
Responsibilities
Process driving licence applications within defined timeframes, ensure compliance with Identity Validation and Document Validation rules, apply due diligence to uploaded documents and captures, report security breaches or data discrepancies immediately, complete required training and maintain records, adhere to SOPs and procedures manual, cover other NDLS Centres as needed, work Saturdays per roster rotation
