FMCG Nordics Customer Success Analytic Consultant
Core
Drive customer loyalty and empowerment by enhancing FMCG clients' use of data and tools (including AI) through specialty expertise in category development and consumer buying behavior.
Role type
Senior IC analytical consultant (customer success)
Builds
Client support, business solution-driven analyses, presentations, recommendations, and client training on data platforms
Domain
FMCG / Consumer Intelligence / Market Research
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Business analysis, category management, market research, data platform support, analytical storytelling, presentation delivery, AI tool usage, advanced Excel, advanced PowerPoint
Preferred skills
Commercial degree in Economics, experience with cloud-based data platforms
Responsibilities
Improve client engagement and satisfaction (NPS) via data platform and analytical support; Develop business issue analyses and category presentations; Deliver insights and recommendations to clients; Generate sales leads based on client business knowledge; Train clients on the cloud-based data platform Discover
Seniority
Mid-Senior, hands-on IC