Director - DT Delivery Vendor Management
Core
End-to-end management of a $20M annual spend portfolio across 250 resources supplied by Managed Service Providers (Accenture, Deloitte, Infosys, KPMG), ensuring contractual obligations, SLAs, and milestones are met while driving cost savings.
Role type
Director, Delivery Vendor Management
Builds
Governance frameworks, performance scorecards, and training programs for internal engineering managers
Domain
IT Services / Managed Service Provider (MSP) Management / Staff Augmentation
Deliverable
client delivery
Required skills
Vendor/partner management, IT sourcing, contract negotiation, SLA enforcement, portfolio governance, executive presence, training and enablement
Preferred skills
SaaS or platform engineering background, ServiceNow SPM practices, PMP/CPSM certification
Technologies
ServiceNow SPM
Responsibilities
Own full portfolio of delivery partner relationships and track obligations against SOWs; Identify and call out SLA breaches and apply contractual penalties; Establish and run monthly performance reviews with partners; Lead negotiations on rate cards, renewals, and cost savings; Relieve engineering managers of vendor administration duties; Design and deliver training on MSP agreement management
Seniority
Director, strategic oversight & team enablement
