Field Service Engineer 2
Core
Install, support, troubleshoot, repair, and maintain Intuitive surgical systems (electro-mechanical) in assigned territories to fulfill service agreements and warranty obligations.
Role type
Field Service Engineer (IC)
Builds
Robotic-assisted surgical systems and related medical equipment
Domain
Healthcare / Medical Devices / Robotics
Deliverable
physical/clinical work
Required skills
electro-mechanical systems troubleshooting, system installation, preventive maintenance, software updates, O.R. protocol knowledge, HIPAA compliance, inventory management, customer training delivery, travel logistics
Preferred skills
1-3 years field service experience, Associate's degree in related field, proven track record in electro-mechanical troubleshooting, clean driving record, ability to lift 75 lbs and move wheeled objects up to 1,200 lbs
Technologies
Intuitive surgical systems (da Vinci, Ion), Ibase configurations
Responsibilities
Perform scheduled maintenance (inspections, PM, upgrades), diagnose and repair hardware/software issues, coordinate system delivery and installation, conduct training sessions at hospitals/training centers, maintain spare parts inventory and administrative reports, support sales and clinical teams, travel ~60% within territory
Seniority
Mid-level IC
