Lead Field Service Representative
Core
Lead Field Service Representative providing expert technical support, maintaining site relations, optimizing operations, and leading local field teams for water system maintenance and troubleshooting.
Role type
Senior IC field service lead (water technologies)
Builds
Water recovery, treatment, and reuse systems for food & beverage, municipal, microelectronics, and heavy industrial sectors
Domain
Environmental services / Water technology
Deliverable
physical/clinical work
Required skills
Advanced troubleshooting, diagnostics, maintenance strategy development, project management, team mentorship, technical guidance, compliance management, account management, documentation
Preferred skills
Project management experience
Technologies
ServiceMax, Salesforce, MaintainX, Gensuite, InSight
Responsibilities
Respond to and resolve highly complex technical issues and service calls; Perform advanced troubleshooting, diagnostics, and develop maintenance strategy on equipment and systems; Mentor a team in conducting level 1 preventive maintenance, system optimization, and performance tuning tasks; Manage and coordinate technical projects, including installations, upgrades, and system integrations; Provide technical guidance and training to Operators; Indirect Supervision of Field Service Representatives/Operators assigned to shift
Seniority
Senior, hands-on IC with leadership duties
