Retail Customer Service
Core
Manage daily operations and customer service standards in Ladbrokes & Coral betting shops, ensuring safe gambling practices and processing transactions.
Role type
Retail Customer Service Manager
Builds
Betting shop operations and customer relationships
Domain
Sports betting and gaming retail
Deliverable
client delivery
Required skills
Cash handling, customer service, complaint resolution, shift management, safer gambling advocacy, target achievement
Responsibilities
Deliver outstanding customer service, urge safer gambling, take bets on sports and events, process customer transactions, handle customer complaints, maintain shop standards, open or close the shop
Seniority
Entry-level to Junior, hands-on IC
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